One of the latest spin offs of business VoIP technology is the Hosted CLOUD PBX Solution. Our hosted cloud telephony service is a robust solution enabling small and medium sized businesses to have a sophisticated telephone system without the investment in telephone equipment. In fact, the entire telephone system can be operated and maintained by our user friendly web interface. Out hosted Cloud PBX lets employees work from their home, a hotel or on their cell phone while still being connected to the same office telephone system. Just like a Traditional telephone system, you can transfer callers, put them on hold with music, set up conference calls or have the phone answered by an automated attendant who can direct callers to different departments. but is also very popular in the financial industry and multi-country deployments due to the excellent value that it offers, the large number of countries from which we can provide DIDs, the excellent Quality of Service, the high level of support that we offer, as well as its ability to serve multiple sites across the globe as if they were all in a single location.

Our system can provide a fully functional IP Telephony solution over a carrier-grade platform. The features included in the system are as follows, but not limited to:

  • DIDs in over 70 countries with local landlines as well as Toll Free Numbers (Each DID can accommodate multiple simultaneous calls, depending on country)
  • Competitive Call Rates with top quality of service
  • Multiple IVRs
  • Time Schedules
  • Queues
  • Hunt Groups
  • Call Centre functionality
  • Call Monitoring with Statistics
  • Bulk Dialer
  • Conference Bridge
  • Voicemail to Email
  • Pickup Groups
  • Feature Codes
  • Feature Prefixes
  • Call Recording (Recorded files can be sent automatically to a destination of your choice via an API)
  • Reports
  • Integration with 3rd party applications, such as CRM, via our API

SIP Accounts – Extensions

If you wish to use our system as a fully functional hosted PBX we can provide an extension for each one of your users. Each extension is charged with a small setup fee which then applies on a recurring basis every month thereafter.

By using our  hosted PBX solution will need a single extension for all your DIDs in order for your IP PBX to authenticate outgoing calls.

Quality

We take the quality of our services very seriously and that is why we co-operate with the best carriers globally in order to deliver the best possible value for money. We are always happy to setup demo accounts for our customers so that they can test the quality of our calls prior to committing to our services.

Setup and Configuration

We will provide the credentials of a secured web platform with your SIP credentials so you can configure  your PBX according to your needs with ease. If you wish any kind of assistance with the configuration or if your needs are too complicated for you to handle then we can assist you from designing and configuring the system in order to best fit your requirements to help you with any additional needs  or changes.  Our setup costs will reflect the complexity of the design as well as the number of users which will be configured. The cost is negligible with respect to the benefits that the system offers. 

Dynamic Caller ID

If you have multiple DIDs from us, we are able to dynamically configure the system so that it automatically detects the destination that you are calling. It will then display the DID of that particular destination so that your customers will see a local number as Caller ID. This will dramatically increase the number of phone calls that will be answered by your prospect customers. When they call back, they will be able to do so on that same number, meaning that they will only be charged local rates. For all other destinations where you do not have a local number we will display a default number of your choice.

Security

We take security very seriously and thus we are able to implement a series of functions that will provide our customers with peace of mind:

  • Screen calls before they are answered
  • Restrict IP from which each extension can register
  • Restrict the IP from which the system can make outgoing calls
  • Restrict number of calls to/from each extension
  • Restrict maximum call spending per day
  • Restrict maximum concurrent inbound/outbound/total calls
  • Restrict total spending by applying a Credit Limit

Support

Our technical team specializes in supporting the system from end to end. We give high priority to all our customers and always respond in a timely fashion. All support requests are important to us as are our clients.

For support requests regarding specific calls, we will analyse the route of the call from the end to end and pin-point the cause(s) so that we can assist you in solving the problem from its root.

Hosted Cloud PBX – All our Virtual / Cloud PBX are hosted locally in our data center in Cyprus. This promise the best clarity for your voice calls 24/7. All Asterisk installations are hosted on individual container to offer you the highest security as well as reliability.

Hosted PBX

IP Phones & Softphones

Our system is compatible with most IP Phones on the market. Although not all brands and models have been tested, we usually like to recommend the ones that we are confident are fully compatible. These are:

Yealink – http://www.yealink.com/Grandstream – http://www.grandstream.com/

Snom – http://www.snom.com/

Cisco SPA series – http://www.cisco.com/cisco/web/solutions/small_business/products/voice_conferencing/SPA_300/index.html  and  http://www.cisco.com/cisco/web/solutions/small_business/products/voice_conferencing/SPA_500/index.html

Unify OpenScape Desk Phone CP Telephone Family –

http://www.hte.com.cy/cgibin/hweb?-A=249,unify.html&-V=tproducts

Our system can also be used with softphones on computers and mobile devices. The ones that have been tried and tested and are fully compatible are the Bria – Zoiper

Feature Comparison RESIDENTIAL SMΕ ENTERPRISE PREMIUM
Recommended for  Homes, Small Offices Small Medium Companies Large Companies & soft-phone users  Large Companies / Call Centers 
Customization of PBX functionality by Logosnet Support Engineers Self installation ✔ (including Phone Devices) ✔ (Only initial configuration)  

✔ (no limit on requests)

IVR Functionality Limited
API support Limited
SIP Accounts included 1 5 0 0
Free IP Address for existing Internet Customers
Daily Backups
Setup Fees €5.95  including 1 SIP  account + 1 DID €23.80  including up to 5 SIP  accounts + 2 DIDs €5.95 per SIP account + €3.75 per DID 100 DIDs included  €5.95 per SIP account + €3.75 per additional DID
Monthly Fee for Each Additional DID €5.95  including 1 SIP account + 1 DID €3.75/month €3.75/month  100 DIDs Free then €3.75 per DID/month
Each Additional SIP Account €5.95 / month up to 5 SIP accounts Free, then   €5 .95 / month €5.95 / month €5.95 / month
Call Recording
Firewall
Server Monitoring by Logosnet
Ability to add Custom Applications
G.729 Support
PBX CDR Live Reports
Monthly Fee €5,95 including 1 SIP + 1 DID €23.80 including up to 5 SIP  accounts + 2 DIDs €5,95 for every SIP account + € 3.85 for every DID €120,00 + €5,95 for every SIP account including up to 100 Free DIDs

There are a number of key advantages to using a hosted pbx versus traditional telephone service or purchasing an office telephone system.

Cost savings – You do not need to make a large upfront investment by purchasing an office telephone system and there is no need to maintain it. With a Hosted PBX solution the office telephone system is operated by your provider.

Geographical Flexibility – Employees can work from anywhere when your office phone system is virtual. You can have employees working from home, other offices, mobile phones, and even overseas.

Local Presence – Hosted PBX systems allow you to get local virtual numbers in cities where you are not physically located which allows you to create a virtual presence or open a virtual office in Athens or the UK.

Credibility – For small businesses a virtual system can give them instant credibility by presenting their customers with a professional sounding telephone solution. Traditional telephone systems are generally cost prohibitive for smaller organizations.

Scalability – Traditional phone systems are limited by how many users they can handle as well as how many lines you have purchased from your local telephone provider. Our Hosted PBX  systems offer enterprise class features (i.e. Interactive Voice Recording, voicemail to email, call queues, ring groups and time conditions) that are offered free of charge.

Quick Setup – A Hosted PBX solution can have you up and running very quickly compared to a traditional telephone system.

Cheaper Calls – Our Hosted PBX is based on VoIP (Voice over IP) and as a result, our customers can benefit from Ultra low-rate International calls compared to the rest Telephone Operators.

A short example

A company employee or manager travels abroad frequently. Instead of paying hundreds of Euros on mobile roaming, he can receive all company calls on his mobile (using internet access and a SIP client) or on his laptop using a VoIP Software phone.
Another example is a small company who is placed in 2-3 small offices around Cyprus (or even abroad). If this company would use a traditional PBX system, it would require a PBX at each location meaning, high Setup Fees, high monthly Line Rental fees and monthly call costs between them not taking into consideration the maintenance of those PBX systems. With the Hosted PBX solution, the company benefits from Low setup and running fees as well as from free calls between the offices.

The customer requires to either having an Internet connection or a new Internet connection dedicated for the phone calls can be provided. He can then receive calls either by the use of VoIP Phones (offer more features than traditional PSTN phones) or by the use of a VoIP Soft Phone installed on a computer and using either headsets or USB compatible handsets.

Logosnet is the leading provider of IP-PBX Solutions in Cyprus with 9 years of experience in this specific field. We provide effective, robust, and expandable PBX solutions. Our Could Hosted PBX platform is supported with a full functionality web portal while our on-premise solutions are based on the Digium Asterisk® Telephony Platform*.  The customer has the ability to tailor his solution to his own budget by selecting the server and phone devices to be used. Logosnet however, never compromises the quality and that is why we only deal with reputable IP Phone manufacturers like Linksys/Cisco and Polycom.

Pricing of PBX systems:

 

Package A: Hosted Cloud IP PBX Telephone System
Description Cost
Hosted PBX Installation /Configuration (Free Website Portal for Self installation Configuration) From €50*
Hosted PBX Monthly Fees Free
IP Phone Devices (Cisco,Polycom,GrandstreamYealink, Unify, Snom) From €45
PBX Yearly Maintenance Fees and Upgrades Free
Package B: On Premises IP PBX Telephone System
Description Cost
Hosted PBX Installation / Configuration From €250*
IP Phone Devices (Cisco, Polycom, GrandstreamYealink, Unify, Snom) From €45
PBX Yearly Maintenance Fees From €200*
Entry Level Server  for IP-PBX € 450
Notes * Depends on setup complexity ** Depends how many numbers are used or private SIP trunk
Add-ons:
Description Cost Requirement
SIP Trunk account €5.95 per month Internet connection or Direct SIP Trunk
DIDs from €3.00 per month Local and International DIDs available.
*Prices  include VAT

If you would like any further information or a quotation for a new system, please call our sales department at (+357) 22745000 or send us an email.

Our PBX platforms including features that can be effective in systems of any size.

Please fill the below telephony requirements and one of our consultants will get in touch with you with the best possible solution.

Your Name (required)

Your Email (required)

Type of IP Telephony you are interested to: Hosted Cloud TelephonyOn-Premise Telephony

Number of External DIDs required: (i.e.+35722xxxxxx)

DID numbers range:

Type of DID:

Number of SIP accounts required:

Any comments or requirements you may have.

Connect a standard telephone line (analog or digital) to the PBX. Requires a trunk card such as Digium TDM400.

Depending on the time zone of the office, one branch of a company might be open and available to field calls while the other is asleep. To take advantage of time based routing, an office can be set to only receive calls during open hours. The call is instantly routed behind the scenes to an available member.

Calls may be forwarded to other offices, cell phones, extensions, automated attendants, voice mail box, or other options depending upon the needs of a business.

Allows multiple calls to be placed in a queue and answered by the next available operator. Available customer service agents may log into queues to receive incoming calls. Members of a queue can have calls forwarded to them based upon who received a call last, or other formulas.

Ability to transfer a call to another extension without the need to wait for the other person to pick up.

Staff can log onto the PABX from any phone using a login ID allowing them to make and take calls with their CSR profile.

Displays the callers phone number on the phones screen. Caller ID is a phone number and name sent along with a call for identification. A VoiceIP PBX can display or a change both incoming and outgoing caller id to provide different services.

Where available, caller ID can also provide a name associated with the calling telephone number. The information made available to the called party will be displayed on a telephone’s readout. Remote phone must send caller’s ID.

Transfer a call to another extension.

Ability to record a message from a caller when you are away from your desk. Includes ability to deliver the voicemail message via email as well as the standard flashing light on your phone.

Convert between the different methods of compressing voice.

Allows a call to be ‘parked’ on a virtual extension and then picked up by a third party by dialing in to that extension.

The PBX phone system can ring different numbers looking for a person with the call “follow me” feature. If your desk phone isn’t answered, a cell phone or any other telephone number can be called in the chosen order. While the caller is waiting for you to pick up, they can listens to a message, music, or a dial tone similar to a regular call.

A follow me call might ring several phones to find you, but it appears to be a regular call to the incoming caller

A log of all calls made including source number, destination, call duration, date, time, and other metrics . Records are stored in a database and are available for viewing via charts and graphs, or descriptive tables.

Ability to access a database during a call to provide such information as a customers outstanding balance. If a client calls and needs information regarding something that is tied to an identification number, they can type it into any phone to do a database lookup. The desired information can be played back or read by the voice of the telephone system.

Block a call based on the callers phone number.

Allows switching between two simultaneous calls.

Directs the call to the correct extension based on a Direct In Dial (DID) number.

Allows callers to be automatically transferred to a user’s extension without the intervention of a receptionist. Some businesses use the PBX telephone system to take the place of live representatives. They can be used to collect or distribute information, buy or sell products depending upon the imagination of the business.

A list of persons or organizations that have incurred disapproval or suspicion and therefore penalized.

Have the time and date read to the caller . Day and time are also displayed on the digital readout of telephones.

Music plays when transferring calls between extensions, similar to music on hold.

Advanced system for call handling that allows callers to navigate a menu system by dialing a number offered from a range of options. It can answer phones after hours, or route callers to the appropriate department or employee of a company.

Incoming calls are automatically routed to Voicemail.

Ability to detect when a person is talking. Useful for detection of answering machines.

No external device is required. Ships with a selection of tracks. While waiting in a call queue or on hold, a caller hears music playing. Tracks can be added or removed at the clients preference.

Allows inbound callers to look up a person’s extension by their name.

Store call information in a database for later retrieval. Third party database such as MySQL.

Recording of a phone conversation for later playback. Significant amounts of disk space may be used (approx. 16KB/sec of recording).

© 2019 Logosnet Services Ltd. All Rights Reserved
WordPress and WHMCS integration by i-Plugins