Managed IT Services & Business IT Support in Cyprus
Reliable IT support for your everyday business
Keep your team working with professional support for your computers, Microsoft 365, networks and business technology. Logosnet Services LTD provides outsourced IT support for businesses in Cyprus, from everyday user assistance to planned maintenance and infrastructure improvements. Whether you need an external IT team or additional expertise alongside your existing staff, we will agree a service plan around your systems, working hours and priorities.
- Remote and on-site support
- Flexible monthly plans
- Clear service scope
- Local support in Cyprus
Reduce IT risk. Keep your business moving.
- Unavailable applicationsDelays customer service and disrupts employees
- Interrupted connectivityStops communication and everyday work
- Failed backupsPuts important information at risk
Your business depends on technology to communicate, serve customers and keep work moving. As your organisation grows, managing that technology becomes more demanding.
An unavailable application, interrupted internet connection or failed backup can quickly become a business problem—delaying customer service, disrupting employees and putting important information at risk.
Logosnet Managed IT Services helps you manage these risks through structured support, preventive maintenance and access to technical expertise. We agree the systems covered, the responsibilities we take on and the service levels your business can expect.
You gain a technology partner who understands how your IT supports your business, with a clear plan for maintaining it and addressing problems when they arise.
Support for your people
Help with everyday IT issues so employees can get back to work.
Clear monthly budgeting
An agreed recurring fee, with additional work explained before it is authorised.
Better oversight
Maintain visibility of supported equipment, recurring issues and outstanding actions.
Access to wider expertise
Coordinate IT support, connectivity, cloud services and infrastructure requirements through Logosnet.
What we can support
Your proposal will identify the systems covered, the activities included and any additional licences or services required.
Computers and everyday user support
Remote troubleshooting for supported desktops and laptops, operating system issues, application access, printers and connected peripherals.
We can also assist with new computer setup, equipment replacement and employee onboarding and offboarding within the agreed scope.
Microsoft 365 and collaboration
Support for Microsoft 365 services such as Outlook, Exchange Online, Teams, OneDrive and SharePoint.
Services can include user and licence administration, mailbox configuration, access permissions, synchronisation troubleshooting and coordination of account changes.
Networks and connectivity
Troubleshooting and administration for supported office networks, Wi-Fi, switches, routers and firewalls.
Where improvements are needed, we can assess business connectivity, guest Wi-Fi separation, network segmentation and resilience requirements, and provide a separate implementation proposal.
Remote management and maintenance
Deploy remote management software on supported company computers so authorised technicians can provide assistance.
Depending on the selected platform and service agreement, maintenance may include scheduled checks, asset information, update management and device status reviews. Technician access and permissions are agreed during onboarding.
Security and data protection
Assess and support agreed security measures, including endpoint protection, account security, administrator access and email protection.
Backup services can be scoped for Microsoft 365, local files and other supported systems, with defined retention, monitoring and restore-testing requirements. Security products, backup subscriptions and specialist monitoring are specified separately where required.
Office technology and IT improvements
Plan and implement equipment upgrades, storage solutions, office moves, meeting room systems and other approved IT projects.
Meeting room options can include conferencing, screen sharing and recording or transcription workflows, subject to compatible equipment, software and licensing.
A stronger foundation for cloud and AI adoption
Introducing cloud and AI tools starts with understanding who can access your business information and how that information is protected. Logosnet can help review permissions, account security and data-handling practices as part of an agreed assessment, supporting more informed decisions about new technology.
How our managed IT service works
Proactive care with clear accountability
Reliable IT support involves more than responding when something stops working. It also means maintaining systems, checking that agreed safeguards are working and addressing recurring issues.
A team with complementary expertise
Access Logosnet’s technical team across the services included in your agreement, with professional management tools and a structured ticketing process to record, prioritise and track support requests.
Maintenance and checks you can plan around
Depending on your selected service plan, we carry out scheduled system checks, review backup results, manage approved updates and investigate alerts. Where backup services are included, recovery testing can be scheduled to verify that protected information can be restored.
Agreed service levels
Your service agreement defines support hours, incident priorities, response targets and escalation procedures. You know how to request assistance, what is covered and how additional work is approved.
Predictable costs and practical advice
An agreed monthly fee makes routine support easier to budget for. Additional projects, equipment and licences are identified separately, helping you make informed decisions about future investment.
Support that fits your organisation
We can act as your outsourced IT support team or work alongside your existing staff, providing additional expertise and assistance in the areas where you need it.
Scheduled checks, backup reviews and update management apply according to the service plan you select.
Choose the support arrangement that fits your business
Monthly IT support
For businesses that need ongoing assistance and an agreed monthly budget. Your plan defines:
- Supported users, devices and systems
- Monthly remote support allowance
- Service hours and contact channels
- Incident priorities and response targets
- Included maintenance and reporting
- Charges and approval requirements for additional work
On-site support when required
Some issues require a technician at your premises. On-site assistance can be arranged for physical troubleshooting, equipment installation and other agreed work.
Availability, hourly rates, minimum visit charges and any applicable travel costs are confirmed in your proposal.
Discuss On-Site SupportSupport for your existing IT team
Additional technical assistance for businesses that already have internal IT resources.
We can agree responsibility for particular systems, overflow support or individual projects, with clear access permissions and escalation arrangements.
Discuss Additional IT SupportHow we get started
Understand your business
We discuss your team, locations, equipment, current support arrangements and the issues you want to resolve. Existing asset lists and audit reports help establish the starting point.
Agree the scope and pricing
You receive a proposal covering recurring support, service hours, included effort and any onboarding or improvement work.
Onboard your systems
We establish authorised access, configure the agreed remote management tools, verify the supported equipment and explain how staff can request help.
Support and improve
We handle requests within the agreed service scope, review recurring problems and recommend improvements as your requirements change.
Local support with wider technical capabilities
Logosnet combines business IT support with connectivity, Microsoft 365, hosting, data centre and telephony services.
This allows us to consider how your systems work together and coordinate related requirements, from employee access and office connectivity to hosting and infrastructure.
We can act as your outsourced IT support provider or work alongside your existing team and specialist suppliers.
One Cyprus-based partner for
- Business IT support
- Business connectivity
- Microsoft 365
- Hosting and data centre services
- Telephony
How well is your IT supporting your business?
Request a complimentary IT Health Assessment and an initial discussion with Logosnet, with no obligation.
We will discuss your current systems, support arrangements and business priorities, and review the information you provide about your devices, connectivity, Microsoft 365, security and backups.
You will receive a concise summary of the main areas requiring attention and recommended next steps, helping you decide where support or further investment would be most useful.
Request My Complimentary IT Health AssessmentAn initial review based on a discussion and available information. Detailed technical audits, penetration testing and remediation work are scoped separately.
Request your complimentary IT Health Assessment
Tell us a little about your business and we will be in touch to arrange the initial discussion.
Frequently asked questions
What does a managed IT support agreement include?
The agreement defines the supported systems, service hours, included support allowance and maintenance activities. It also explains how additional requests, on-site visits and project work are charged.
Do you provide both remote and on-site support?
Yes. Suitable issues can be handled remotely, while on-site work can be arranged when physical access is required. The applicable arrangements are set out in your proposal.
Can you support our existing computers and software?
We assess your current environment before confirming coverage. Unsupported operating systems, specialist applications or equipment with limited vendor support may require upgrades or separate support arrangements.
Can you work with our current IT provider or internal team?
Yes. Responsibilities, access and escalation procedures can be agreed so that everyone understands which systems and requests they manage.
Are software licences, cybersecurity and backup included?
Only where expressly included in your selected plan. Remote support software, endpoint protection, backup, Microsoft 365 and other subscriptions are identified in the proposal.
What happens if we exceed our monthly support allowance?
Additional work follows the approval process and rates defined in your agreement. Any changes to the regular allowance can be discussed if your support needs increase.
Is support available outside normal working hours?
Standard coverage follows the working hours stated in your agreement. Any extended-hours or emergency support requirement must be agreed separately.
Can you help us move from another IT support provider?
Yes. We can coordinate an agreed handover of access, documentation, licences and support responsibilities to help make the transition orderly.
Let’s discuss your IT support requirements
Tell us about your business, the number of computers you use and the support you need. We will help define a suitable service scope and provide a clear proposal.
Request an IT Support ProposalService coverage, response targets, supported systems and pricing are subject to the agreed proposal and service agreement.