Enquiry Privacy Notice

This notice explains how Logosnet uses the information you enter in our IT support and cybersecurity quotation request form.

Who we are

Logosnet Services Limited, Reg. No. HE 107548, 15 Patriarchi Petrou Z Str, Strovolos, Nicosia, Cyprus. Enquiries are stored in business systems hosted by Logosnet.

What the form is for

We use your answers to review your requirements and prepare a tailored quotation. Submitting the form creates no commitment to purchase and does not order or activate any service. The form is not monitored for emergencies. Existing customers should use the support channels in their service agreement.

What we collect

The answers you enter, including your name, business email and company details. The fields marked as required on the form must be completed; everything else is optional. The form has no file uploads. Please do not include passwords, API keys, employee lists, confidential information or incident evidence. We also record an enquiry reference, the page you used and the version of our service catalogue shown to you.

Why we use it and on what basis

If you contact us on behalf of a business, we rely on our legitimate interest in responding to a business enquiry and preparing a quotation. If you ask for a contract in your own capacity, for example as an individual or sole trader, we use your information to take steps at your request before entering into a contract.

Who receives it

Logosnet staff who handle sales enquiries. The form uses a Cloudflare Turnstile check to prevent automated abuse.

How long we keep it

If your enquiry does not lead to a contract, we keep it for 12 months after our last meaningful contact with you and then delete or anonymise it. Archiving a record alone does not meet this rule. Our sales team is responsible for enquiry retention, and a system administrator carries out the deletion. If your enquiry leads to a contract, your record is kept under our separate customer-record retention policy.

Marketing

Submitting this form does not subscribe you to marketing.

Your rights and how to contact us

You can ask to access, correct or delete your information by emailing sales@logosnet.cy.net, which also receives sales enquiries and privacy requests.

Complaints

You may complain to the Office of the Commissioner for Personal Data Protection of Cyprus.